Delivery

Shipping fees vary based on your location and the size of your order. You can view the estimated shipping cost in your shopping cart before finalizing your purchase.

Absolutely! We proudly ship to customers worldwide. Just select your country during the checkout process, and we'll handle the rest.

The customer is responsible for paying any custom duties imposed on international shipments. These duties are separate from shipping costs and are determined by the destination country's customs authority.

It typically takes 3-5 business days for orders within the U.S. International orders might take a bit longer, anywhere from 7-15 business days, depending on your location.

Yes, you can! Once your order is dispatched, we'll send you a tracking number via email, so you can follow its journey to your doorstep.

Most of our packages require a signature. If you're not home, the carrier will usually leave a note with instructions on how to pick up or reschedule delivery.

We do! If you're eager to get your rug ASAP, select the expedited shipping option during checkout. Additional charges will apply.

Oh no! While we always aim for timely deliveries, sometimes unforeseen circumstances can cause delays. If your order hasn't arrived within the estimated timeframe, reach out to our customer service team, and we'll help you out.

We're really sorry to hear that! If your rug arrives with damages, please report it to us within 48 hours of delivery, providing photos if possible. We'll guide you through the next steps.

We move pretty quickly, but if you notice an error in your shipping address, contact us immediately. If the order hasn't shipped yet, we'll do our best to make the necessary changes.

From time to time, we run special promotions that include free shipping. Keep an eye on our website or sign up for our newsletter to stay in the loop!