Returns & Refunds

We offer a 14-day return policy from the day you receive your rug. If you're not completely satisfied, you can send it back to us in its original condition for a full refund. Please note that the returning item should be sent back to the same country's stock from which it was dispatched. Additionally, return shipping costs are the responsibility of the customer.

Starting a return is easy. Just head over to the 'Returns' section on our website and follow the guided process. You'll be prompted to input your order details and reason for return.

No, we don't charge restocking fees. However, customers are responsible for return shipping costs.

Once we receive your returned item and inspect it, we aim to process refunds within 7-10 business days.

Refunds are issued to the original payment method used for the purchase. It might take a few business days for the refund to reflect in your account, depending on your bank's processing times.

Absolutely! If you'd like a different size, color, or design, simply return the rug you currently have. Please note that return shipping charges will be the responsibility of the customer. Once we receive your return, you can place a new order for the item you prefer.

We apologize for that! If your rug arrives damaged or defective, please report it to us within 48 hours of receiving the item. We'll work with you to ensure you get a replacement or refund.

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Oops! Mistakes can happen, but we'll make it right. Contact our customer service team with your order details, and we'll guide you on the next steps to get the correct rug to you.

We understand things can happen. If you're unable to return your rug within the 14-day window, reach out to our customer service team. We'll see what we can do to assist you.